Step-by-step solutions to resolve common login problems and get back into your Uphold account quickly.
Most login issues can be resolved by clearing your browser's cache and cookies.
Ensure you have a stable internet connection and try switching networks if possible.
Using an outdated browser can cause compatibility issues with modern websites.
Common symptoms you might experience
Verify other websites work properly. Try accessing uphold.com from a different device or network.
Go to your browser settings and clear browsing data for the last 24 hours or all time.
Test with Chrome, Firefox, Safari, or Edge to see if the issue is browser-specific.
Ad blockers or security extensions might interfere. Try browsing in incognito/private mode.
Visit a status checking website or Uphold's social media to see if there are known outages.
Common symptoms you might experience
Make sure you're using the exact email address you registered with. Check for typos or extra spaces.
Ensure caps lock is off and your keyboard is working correctly. Passwords are case-sensitive.
Instead of copy-pasting, type your password manually to avoid invisible characters.
If you're unsure about your password, use the 'Forgot Password' link to reset it safely.
If Uphold doesn't recognize your email, you may need to verify your account details with support.
Common symptoms you might experience
2FA codes are time-sensitive. Make sure your device's time and timezone are correct.
Codes expire every 30 seconds. Wait for a new code to generate in your authenticator app.
If you saved backup codes during 2FA setup, use one of those to log in.
If you set up both app and SMS authentication, try the alternative method.
If none of the above work, contact Uphold support with proper identification to regain access.
Common symptoms you might experience
Most temporary locks are lifted after 30 minutes to 24 hours. Avoid repeated login attempts.
Never attempt to create a new account. This can lead to permanent suspension of all accounts.
Check your email for any notifications about suspicious activity or policy violations.
If the lock persists, contact Uphold support with proper identification and account details.
Provide truthful information to support and be patient as they review your account status.
If none of these solutions work, it's time to contact Uphold support directly. They can help with account-specific issues.